PAYMENT & REFUND POLICY


Let’s be honest - refunds and cancellations are extremely rare over here at The Heartland Cookie Company and that is a big sense of pride. In case of cancellation or refund, please read our policies below.

Deposits, Payments & Taxes

  1. The date of the event is considered “booked” upon receipt of a non-refundable deposit equaling 100% of the total value of the custom order.

  2. In cases of large orders or special circumstances, payment plans may be accepted on a case by case basis.

  3. If an order needs to be canceled, no refunds will be given. A credit for the full paid amount may be used for a future order.

  4. If a cancellation is requested under 5 days, no credit will be offered IF your order has already been started, is in progress, or completed.

  5. Clients are responsible for all taxes (included in cost of goods)

Liability

  1. The Heartland Cookie Co. is not responsible for bodily injury, property or consequential damage, which may result from products/services provided.

  2. The Heartland Cookie Co. is not responsible for any damage to the goods/services provided caused by anyone NOT employed by The Heartland Cookie Co.

Changes to Order

  1. Any changes must be submitted prior to final payment. Any changes made afterwards may be incorporated at the discretion of The Heartland Cookie Co.

  2. There will be no changes allowed 7 days prior to the event. Changes requested under 7 days will be accepted at The Heartland Cookie Co.’s discretion. We do try to accommodate as often as possible.

Content

  1. The Heartland Cookie Co. reserves the right to use all photographs, video, other content of the custom order for advertising purposes unless otherwise requested and agreed upon mutually.